They finally figured out later that you can’t change behaviour through procedures; unfortunately, they found this out the hard way. If a leader tries to get people to adopt new behaviours that aren’t supported by their underlying mindset, change efforts often fail. Simply stated, although behaviours drive results, mindset is the only true driver of behaviours. It’s clear that organisations that focus on mindset change will see dramatic improvements in behaviour and results at all levels. From time to time, we all need to be reminded that behaviours may drive results, but what drives behaviours is mindset.

Source: Bangkok Post March 27, 2017 00:45 UTC